Free shipping and Returns

Free Shipping 

At Zita Diamonds, we believe in offering you an exceptional shopping experience, which is why we provide free standard shipping on all orders. No minimum purchase is required, so you can enjoy this benefit on all purchases, big or small. 

 

Secure and Tracked Shipments: Your order is precious, and we ensure its safety with secure, tracked shipments, allowing you to monitor its journey from our hands to yours. 

Global Reach: This offer is available globally, ensuring you can enjoy Zita Diamonds no matter where you are. 

Note: Free shipping will be automatically applied at checkout, and no promo code or additional action is needed. 

 

Returns & Exchanges 

We want you to love your Zita Diamonds jewelry, but if you’re not completely satisfied, our Returns & Exchange policy is designed to be hassle-free. 

Returns: 

Eligibility: Items can be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original proof of purchase. 

Non-Refundable Items: Custom-made or personalized items are not eligible for return, unless they are defective or damaged upon receipt. 

Exchanges: 

Eligibility: Items can be exchanged within 60 days of delivery. The item must be in new, unworn condition and in its original packaging. 

How to Initiate a Return or Exchange: 

Contact Us: Reach out to our Customer Service team at info@zitadiamonds.com with your order number, item details, and reason for return or exchange. 

Return Authorization: If your request is approved, you’ll receive a Return Authorization (RA) number along with instructions on how to return the item. 

Packaging & Shipping: Securely pack the item in the original packaging with all accessories. Ship it to the provided address using a traceable shipping method for safety. 

Refunds: 

Refunds will be issued to the original payment method used for the purchase once the return has been processed and approved. 

Exchanges: 

Once we receive and inspect the returned item, we’ll ship the exchanged item to you. 

Defective or Damaged Items: 

If you receive a defective or damaged item, please contact us immediately. We will arrange a replacement or full refund based on your preference. 

 

We strive to make every aspect of your shopping experience as enjoyable as possible. If you have any questions or concerns, please feel free to reach out to us at info@zitadiamonds.com.