Customer Support

At Zita Diamonds, we are committed to providing exceptional customer support to ensure your experience with our products is seamless and enjoyable. Our Customer Support Guide outlines the various channels and services available to assist you. Please read this guide for a comprehensive understanding of how we offer support.

1. Contact Information

  • Customer Service Email: For general inquiries, order-related questions, or assistance with our products, you can reach our Customer Service team via email at info@zitadiamonds.com.
  • Phone Support: Our dedicated phone support is available during business hours. Call 214-699-9717 for immediate assistance.

2. Order Assistance

  • Order Inquiries: If you have questions about your order, shipping, or delivery status, please contact our Customer Service team. Provide your order number for faster assistance.
  • Custom Orders: For inquiries regarding custom-made or personalized orders, our team is here to guide you through the process and address any specific requests.

3. Product Information

  • Product Queries: If you have questions about specific products, materials, or designs, our knowledgeable Customer Service team can provide detailed information to help you make informed decisions.
  • Size and Fit Assistance: Need help determining the right size for your ring or bracelet? Our team can assist you in finding the perfect fit.

4. Returns and Exchanges

  • Initiating Returns: For returns or exchanges, contact our Customer Service team to guide you through the process. Ensure you have your order number and relevant details ready.
  • Refund Status: If you have initiated a return, you can inquire about the status of your refund by contacting our Customer Service team.

5. Resize and Repair Support

  • Resizing Assistance: If you require resizing for your Zita Diamonds ring, our team can provide information on eligibility, fees, and the resizing process.
  • Repair Inquiries: For repairs, contact our Customer Service team to discuss the nature of the repair, associated fees, and the necessary steps to get your item restored.

6. Refer a Friend Program

If you have questions or need assistance with our Refer a Friend program, our Customer Service team can provide details and support.

7. Custom-Made Creations

If you are interested in creating a custom-made piece, our Customer Service team can guide you through the design process, materials, and any customization options available.

8. Feedback and Concerns

We value your feedback. If you have any concerns, suggestions, or compliments, please reach out to our Customer Service team. Your input helps us continually improve our services.

9. Business Hours

Our Customer Service team is available during our business hours. Please refer to our website for the current business hours.

Note: Zita Diamonds reserves the right to update or modify this Customer Support Guide at any time. Customers are encouraged to review the guide periodically for any changes.

Thank you for choosing Zita Diamonds. We appreciate your trust, and our Customer Service team is dedicated to ensuring your satisfaction with every interaction.