Free Returns

At Zita Diamonds, we understand the importance of confidence in your purchase. That's why we offer a hassle-free and transparent free returns policy to ensure your satisfaction. If, for any reason, you're not completely delighted with your order, our process for free returns is designed with your convenience in mind.

1. Generous Return Window

Enjoy peace of mind with our generous return window. You have 30 days from the date of delivery to initiate a return for a full refund.

2. Easy Initiation Process

Initiating a return is a simple process. Contact our Customer Service team at info@zitadiamonds.com or call 214-699-9717 thereafter, provide your order number and the reason for the return.

3. Return Authorization (RA) Number

Upon approval, you'll receive a Return Authorization (RA) number and detailed instructions on how to return your item.

4. Packaging & Shipping

Pack the item securely in its original packaging, including all accessories and documents. Ship the return using a traceable method to ensure a safe return.

5. Efficient Inspection and Refund

Once we receive the returned item, our team conducts a prompt inspection to ensure it meets the eligibility criteria. Your refund is then processed, and you're notified of its completion.

Conditions for Free Returns

To be eligible for free returns, the item must be unused, in its original packaging, and accompanied by the original proof of purchase.

Exclusions:

Custom-made or personalized items are exceptions and may be subject to specific return conditions.

Our commitment to customer satisfaction extends beyond the purchase, ensuring that your experience with our products is as delightful as the jewelry itself. Choose Zita Diamonds with confidence, knowing that your happiness is our priority.